At MugTopia, we want you to have a delightful shopping experience. Our refund policy is designed to ensure your satisfaction with every purchase. Please read the following guidelines regarding refunds:
1. Returns and Exchanges:
- We accept returns within 30 days of the purchase date.
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
- Please include a copy of the original invoice or proof of purchase with the returned item.
2. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] business days.
3. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team email@example.com within 7 days of receiving the product.
- We may request photos of the damaged or defective item to assist with the resolution process.
4. Non-Refundable Items:
- Personalized or custom-made items are non-refundable unless they are damaged or defective.
- Gift cards are non-refundable.
5. Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is damaged or defective.
6. How to Initiate a Return:
- To initiate a return, please contact our customer support team at firstname.lastname@example.org for instructions on returning the item.
7. Refund Status:
- If you haven't received your refund within the specified timeframe, please check with your bank or credit card company before contacting us.
8. Changes to This Policy:
- MugTopia reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing MugTopia. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us.